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Please review the following Vintage & Soul Home furniture terms and conditions before making your purchase. By purchasing Vintage & Soul Home furniture, you agree to all Vintage & Soul Home purchasing policies. 


Once your order has been placed, you will have 24 hours to cancel your order. To cancel your order or make any changes during this 24 -hour period, please email within 24 hours after placing your order. After the 24 hours, the purchase is considered confirmed and final.




We stand behind the quality of our products but understand that you may change your mind about a piece or that it may not work in your space as intended. We accept returns on select items within 30 days of delivery.

Customers are responsible for return shipping charges. Refunds are made to the original method of payment less the original shipping fee and return shipping fee. Shipping fees are non-refundable unless the item received is damaged, defective, or incorrect. Returns that arrive with postage due will be returned to the sender. 


Please allow 3-5 business days from the date of return receipt for the refund to be issued so that we may process the return and conduct a quality control review. Once a refund has been issued, you will be notified via email.


RUGS & LIGHTING: All rugs and lighting incur a 15% restocking fee per piece, per return. Pieces must be unused, uninstalled, and in their original packaging. Customized lighting is final sale.


VINTAGE: All vintage is final sale.


FURNITURE: All furniture is final sale.


CUSTOM UPHOLSTERY & MADE TO ORDER PIECES: All custom upholstery and made-to-order pieces are final sale.




Depending on the pieces in your order, items may arrive separately and be delivered through different carriers or delivery services. Please note, all lead times are subject to change. Once an item is ready to ship, you'll receive a confirmation email with a tracking number to view the carrier information and transit details. Freight charges are subject to change after a period of 6 months.

SMALLER FURNISHINGS: Smaller furniture pieces, including nightstands, side tables, end tables, coffee tables, poufs, ottomans, lounge chairs, table lamps, floor lamps, and other large lighting fixtures that do not include assembly will be delivered to your doorstep or driveway. 

LARGER FURNISHINGS: Larger-scale furniture pieces, including sofas, cabinets, beds, dressers, and dining tables will be delivered via a delivery agent who is local to your area. For these shipments, you can expect a call to schedule a delivery date and time that works best for you, within the agent's operating hours.

Any damage or loss occurring to items beyond the specified timeframe is not the responsibility of Vintage & Soul Home. We appreciate your understanding and cooperation regarding our delivery policy. Should you have any further questions or require assistance, our dedicated Customer Experience Team is ready to assist you.

If your item arrives damaged, please notate it at the time of delivery on the agent's Proof of Delivery form. If applicable. Please then contact our Customer Experience Team at and we will take care of this issue ASAP. Please include your order number and, where possible, photos of the damage and packaging, to aid our team in best assisting you.




Furniture pieces can be picked up by customer, at time of purchase, or later date.  Vintage & Soul Home will photograph and package in-stock furniture purchases. Any damage or loss occurring to items, after exiting the building, is not the responsibility of Vintage & Soul Home, and therefore will not be returned or replaced.  Floor models are sold as-is. For complete return policy, please ask associate and one will be provided.

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