Shipping & Returns

Standard Shipping Policy

All orders with in-stock items are typically processed within 2-3 business days, but can take up to 14 days to ship depending on the item. Some of the found or antique pieces require special shipping and delivery procedures to ensure a safe and satisfactory delivery. 

For orders shipping within the United States, we ship via third party carrier. Unauthorized refusals of shipments will result in payment of all shipping charges and a re-stocking fee may apply. We do not ship to P.O. Boxes, Hawaii or Internationally. 

For smaller package orders shipping within the United States, we ship via FedEx Ground, FedEx Freight or other common carriers.

Furniture/Truck Delivery

Shipping & Handling:

  • Standard lead times is 7 to 10 Days unless otherwise specified on the product detail page.

  • Vintage & Soul Home orders will include shipping fees that will be added to your order total. 

  • In stock items will be shipped via USPS, or FedEx with few exceptions. 

  • Items marked with "Expected to Ship dates" will ship once in stock. Please note that the dates are estimates and are subject to change. We will be sure to notify you if there an an extended backorder date. You will still be charged upon check-out for Pre-Order items.

 

Lead Times:

  • Third Party Carrier are now estimating a 21 business day transit from time of pickup.

  • Production and shipping lead times vary depending on the product. Please visit individual product description pages to view estimated lead times. Custom upholstery and leather pieces require additional lead time than quick-ship items.

 

Drop Ship Items:  

  • Drop ship items are shipped directly from our vendors. These items include:

    • Rugs

    • Furniture

    • Art

    • Lighting

    • Custom Pieces

  • All drop ship items are final sale and non-returnable unless defective.  

  • If your order includes both in stock and drop ship items, you will receive multiple shipments. Please note that drop this items have longer production and shipping lead times. 

 

Furniture Shipping:

  • Vintage & Soul Home furniture is shipped through a third party freight carrier.

  • When your furniture is ready for delivery, our carrier will contact you to schedule a delivery date. Your furniture will be brought into the room of your choice, so please make sure that the area is clear. Additionally, the freight carrier is not responsible for assembly or trash removal. 

 

White Glove Shipping:

  • If a customer rejects the white glove delivery service at the time of delivery, It is the sole responsibility of customer and not Vintage & Soul Home or the carrier's to make sure the products in the box are and in perfect condition.

Return & Cancellation Policy

Returns:

  • To make a return, please contact us at sales@vintageandsoulhome.com within 14 days of your delivery or in store purchase. Returned merchandise must be in original, unused (and unwashed) condition and accompanied by the original Vintage & Soul Home Order Confirmation or Packing Slip. We do not refund original shipping charges. Unsolicited online returns will not be accepted. A 10% restocking fee may apply.

  • Returns after 14 days may be returned for store credit less a 10% restocking fee.

  • Return shipping fees are the responsibility of the customer and returns must be received or returned to us no longer than 30 days after initial delivery or in store purchase.

  • All of the following Items are final sale: Rugs, Artwork, Bedding, Furniture, Mirrors, Lighting & Custom Pieces. Please contact sales@vintageandsoulhome.com for any questions regarding our return policy.

  • We do not accept returns on items damaged through normal wear and tear.

Cancellation Policy:

  • Vintage & Soul Home has a no-cancellation policy for back-ordered and pre-ordered items outside our 48 hour cancellation window from time of purchase. If your item becomes backordered, you will be notified with estimated ship date within the 48 hours period.  Once your order is placed, it is sent to the manufacturer and a cancellation cannot be processed once the manufacturer has confirmed your order. Changes to an estimated shipping time frame due to a delay in production may occur and are subject to change. Please note that Vintage & Soul and our manufacturers are still experiencing COVID related delays for both production and shipping. Our team will notify you of any changes to the estimated ship times of item(s) in your order as often as we are updated by the manufacturer and will ship items as they become available. We thank you for your patience regarding back-ordered and pre-ordered items.

  • For in-stock items when you submit an order through our site, an order confirmation is sent to you and our system verifies your payment method. After you place your order, it is immediately sent to our fulfillment center and can no longer be modified. It is our hope that this expedited turnaround works to your advantage, but we do understand that it can make it difficult to cancel or modify your order.

  •  If we are able to intercept your order, we will process a cancellation if we receive notice within 48 hours of your purchase.

Shipping & Product Damage:

    • In the unfortunate event your order arrives damaged, please reach out to sales@vintageandsoulhome.com to file a claim within 24 hours of delivery with the following:

      • A photo of the damaged merchandise in its original packaging

      • A photo of the shipping label 

    • Claims will be responded to within 3-5 business days. Most products shipped are eligible to be replaced. Vintage & Soul Home cannot guarantee replacements on damaged merchandise reported after 24 hours of receipt.

    • For furniture damages found during the time of a White Glove Delivery service, Vintage & Soul advises the receiver to take the following steps:

      • Notate damage on our third-party carrier’s proof-of-delivery paperwork prior to signing

      • Take clear photos of the damage and email to sales@vintageandsoulhome.com within 24 hours of attempted delivery

    • It is the receiver’s responsibility to ensure furniture is in perfect condition before signing paperwork and allowing the driver to leave. 

    • Vintage & Soul Home cannot guarantee repairs, returns, exchanges, or refunds on furniture that is accepted and signed for or is reported after 24 hours. Additionally, it is the customer’s responsibility to pay any shipping or restocking fees that may incur. Occasional exceptions are made on a case by case basis. Vintage & Soul Home reserves the right to repair as they see fit. Vintage & Soul does not cover furniture damages cause by normal "wear and tear"